Refund/Cancellation Policy

At MyAutoPartZone, we strive to provide the best possible service and satisfaction to our valued customers. To ensure transparency and clarity, we have established the following cancellation and return policy:

Standard COTS (Commercial Off the Shelf) Parts:  

Standard COTS parts are eligible for returns within 30 days from the date of purchase.

To qualify for a return, the standard COTS part must be unused, in its original packaging, and in resalable condition.

Customers are responsible for covering the return shipping costs.

A refund or store credit will be issued for the returned standard COTS part, minus any applicable restocking fees if specified.

Custom Order Parts:

Custom order parts, designated as NCNR (Non-Cancellable, Non-Returnable), are not eligible for cancellation or return.

Once a custom order part is purchased, the sale is considered final, and there will be no refunds or returns accepted for these items.

Important Notes:

It is essential to inspect all received parts promptly upon delivery to ensure they meet your
specifications and requirements.

If you suspect any damage, defects, or discrepancies with your order, please contact our customer service team immediately for assistance.

Please make sure to retain all original packaging and documentation for standard COTS parts if you intend to request a return.

Our customer service team is here to assist you with any questions or concerns related to your orders, cancellations, or returns. Feel free to reach out to us for guidance and support.

We appreciate your understanding and cooperation in adhering to our cancellation and return policy. Your satisfaction is our top priority, and we are committed to providing you with highquality products and exceptional service. If, for any reason, you’re not satisfied, please inform us and we’ll strive to rectify the situation.

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