1. Support Availability
Our customer support team is available to assist customers in the United States, Monday through Friday from 9:00 AM to 6:00 PM Eastern Time (ET), excluding major U.S. holidays.
2. Support Channels
- Email: Support inquiries can be submitted to info@myautopartzone.com.
- Contact Form: Our website offers a contact form for general support, returns, shipping questions, and more.
- Live Chat: Available on business days during support hours for real-time assistance.
3. Response Times
- Emails are typically responded to within 24–48 business hours.
- Complex inquiries requiring coordination with logistics or technical teams may take longer; in such cases, we provide timely updates.
4. Types of Assistance Provided
- Order status and tracking inquiries.
- Product compatibility and availability information.
- Shipping, customs, and returns assistance (for U.S. customers only).
- Warranty claims and replacement requests.
5. Escalation Process
If your issue is not resolved satisfactorily within the initial support interaction, you may request escalation. A supervisor will follow up within 1–2 business days.
6. Limitations
- We provide support only for orders shipped to or originating from the United States.
- Support is offered in English only at this time.
- We do not provide mechanical installation advice or vehicle diagnostics.
7. Customer Responsibilities
- Provide accurate order details and product information when submitting inquiries.
- Ensure contact information provided is correct for follow-up communication.
8. Feedback
We welcome customer feedback to improve our service. Please send suggestions or experiences to info@myautopartzone.com.
Last updated: June 1, 2025